Refunds Policy
Overview
At O.TWO.O, customer satisfaction is important to us. If you are not completely satisfied with your purchase, O.TWO.O offers a return and refund policy under the conditions outlined below.
By purchasing from the O.TWO.O website, you agree to this Refund & Returns Policy.
Returns
O.TWO.O accepts returns within 14 days of delivery.
To be eligible for a return:
-
The item must be unused and in the same condition that you received it.
-
The item must be in the original packaging.
-
Proof of purchase from O.TWO.O must be provided.
Due to hygiene and safety reasons, O.TWO.O cannot accept returns for opened or used cosmetic products.
Non-Returnable Items
Certain items cannot be returned, including:
-
Opened cosmetic products
-
Used beauty products
-
Gift cards
-
Promotional or clearance items
These restrictions help O.TWO.O maintain hygiene and product safety standards.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item from O.TWO.O, please contact us within 48 hours of delivery.
Customers must provide:
-
Order number
-
Photos of the product
-
Photos of the packaging
Once verified, O.TWO.O may offer:
-
A replacement product
-
A full refund
-
Store credit
Refunds
Once your return is received and inspected, O.TWO.O will notify you of the approval or rejection of your refund.
If approved:
-
Your refund will be processed to the original payment method.
-
Processing times may vary depending on your bank or payment provider.
Please allow 5–10 business days for the refund to appear in your account.
Late or Missing Refunds
If you have not received your refund:
-
Check your bank account again.
-
Contact your credit card provider as processing times may vary.
-
Contact your bank.
If you have done all of the above and still have not received your refund, please contact O.TWO.O support.
Exchanges
O.TWO.O only replaces items if they are defective or damaged.
If you need to exchange a defective item, contact O.TWO.O customer support with your order details.
Return Shipping
Customers are responsible for return shipping costs, unless the return is due to an error made by O.TWO.O (such as receiving a defective or incorrect item).
Shipping costs are non-refundable.
Order Cancellations
Orders placed on the O.TWO.O website may only be cancelled within 12 hours of purchase.
After this time, the order may already be processed or shipped and cannot be cancelled.
Contact
For return requests or refund questions, please contact O.TWO.O through the contact page on the O.TWO.O website.